Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 10
The intention of this regulation is to make sure that people using the service are treated with respect and dignity at all times while they are receiving care and treatment. To meet this regulation, providers must make sure that they provide care and treatment in a way that ensures people’s dignity and treats them with respect at all times. This includes making sure that people have privacy when they need and want it, treating them as equals and providing any support they might need to be autonomous, independent and involved in their local community.
Providers must have due regard to the protected characteristics as defined in the Equality Act 2010.
CQC cannot prosecute providers for a breach of this regulation or of its parts, but we can take regulatory action. See the offences section for more detail.
CQC must refuse registration if providers cannot satisfy us that they can and will continue to comply with this regulation.